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Payroll Client Representative (Human Resources)
Aurora, CO 80014
Recruited by: Maura Elosegui | Recruiter | M&M Strategic Staffing Solutions See all my Jobs

  • Hiring Company: M&M Strategic Staffing Solutions
  • Industry: Human Resources
  • Compensation: to be determined
  • Expires: Feb 10, 17
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Job Description

National PEO HR Solutions Company in the Aurora, CO area is looking for someone with a strong customer service background that can work with clients and provide support with their payroll needs.

Ideal candidate will have an HR, Payroll, Benefits background along with strong Client Services or Account Management Background. Finance or Banking background with the strong customer service experience is also a great fit.

• Services client base of small to mid- complex clients regarding specific product questions/problems.
• Provide on-going resolution and product support for assigned clients.
• Responsible for accurate payroll processing for client base and ensuring that client utilizing appropriate processing procedures and compliance regulations.
• Maintains performance metrics and survey targets for quality delivery.
• Knowledge of Autopay functionality.
• Knowledge of product offerings.
• Understanding of co-employment relationship.
• Manage assigned client base.
• Provide some informal mentoring for payroll team.
• Review of year-end check list with clients as needed.
• Take on projects at year end as needed.
• Data input, new hires, terminations, maintenance for complete accurate client payrolls.
• Audit payroll input and system generated output reports.
• Contact clients regarding status of all WSEs not being paid on a payroll.
• Maintain client processing schedules for accuracy and timely payroll processing.
• Communicate any data necessary for HR, Benefits, WGPS and 401K.
• Maintains client special instruction manuals.
• Maintain client files and imaging needs
• Ensure timely submission of WSE data by client.
• Verification of I9.
• Process payroll information and servicing clients for payroll team.
• Monitor clarify queue.
• Understand concept of pay dates and their relationship to quarter processing.
• Understand tax concepts (taxable wages, taxes and pretax deductions).
• Understanding of Garnishment and deduction concepts.
• Identify and resolve client issues.

• CPP preferred
• Bachelor's degree preferred or equivalent in education and work experience
• 1-2 years in a payroll, HR/benefits, accounting and client service capacity with proven proficiency in basic systems problem resolution though effective interface and communication
• 2-4 yr. work experience in customer service related field
• Ability to solve practical problems and data with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
• Ability to manage time and priorities client issues as required
• Microsoft Office Suite including Excel, Word, etc.

Additional Information:
• Location: Aurora, CO
• Temp to Hire
• Pay $18-$19 an hour to start.
• Once Perm will pay up to 45K plus 7% Bonus and a Full Package of benefits including Health/Dental/Vision/401K etc.
• Hours: 9am to 6pm (1 hour lunch)