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Collections Manager (Other)
Greater Boston, MA 02061
Recruited by: Josh Slimmer | Recruiter | Jericho HR Group See all my Jobs

  • Hiring Company: Jericho HR Group
  • Industry: Other
  • Compensation: to be determined
  • Expires: Jun 13, 2022
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Job Description

• Demonstrate excellent customer services skills (both oral and written);
• Effectively manage an accounts receivable portfolio, per team and company directives, with particular attention to customer, industry, service line and economic trending.
• Prepare reports as needed by customers and management.
• Understand contracted terms and conditions and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions as needed.
• Review and reconcile customer accounts as needed.
• Critically review customer credit worthiness and recommend credit holds (recommendations must meet standards for management review);
• Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).
• Assist and train collection team members on how to effectively manage various collection obstacles such as customer credit issues, erroneous billings, performance and pricing disputes, and how to properly escalate an issue both inside both our and the customer's organization.
• Ensures productivity of team members and ensures they have been trained in appropriate functions and applications.
• Communicates daily changes and updates to team.
• This senior role could require some occasional travel.
• This senior role requires supervision of other team members, including regular portfolio reviews, and providing feedback and guidance. Uses progressive discipline as needed.
• Partners with Sales, Operations, and other departments to resolve disputes.

• High School diploma or GED required. Bachelor’s degree preferred.
• 5-7 years commercial collections experience in a larger organization preferred (1+ Billion in Revenue).
• 3-5 years direct leadership experience in credit, collections, accounting, finance, or customer service.
• Excellent communication and organizational skills required.
• Excellent customer service skills (both oral and written);
• Proficiency with MS Excel, MS Word, and Outlook.
• Understanding of basic accounting principles.
• Understanding of basic customer procurement principles.
• Basic understanding of complex billing requirements.
• Ability to utilize current internet technology as a research tool
• Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process.
• Proven ability to lead others (must have leadership experience);
• Full understanding of team concept with willingness to support and train others.