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Search for Jobs by Josh Slimmer

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Manager Customer Service (Transportation & Logistics)
Cincinnati, KY 45213
Recruited by: Josh Slimmer | Recruiter | Jericho HR Group See all my Jobs

  • Hiring Company: Jericho HR Group
  • Industry: Transportation & Logistics
  • Compensation: to be determined
  • Expires: Dec 07, 2020
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Job Description

The Customer Service Manager is responsible for customer item maintenance, timely customer issue resolution, and communicating customer special requests to the warehouse and transportation departments.

• Ensure that credits are processed timely (100% for Credit Lag Percentage)
• Create and maintain current customer listings and contacts for above store leaders, operators, direct line of contact for all locations that we service.
• Communicate promotions for all chains internally and externally as needed.
• Coordinate with the Inventory Team as needed on allocations of product to customers.
• Coordinate redeliveries/depot deliveries as needed per Withdrawal Procedures. Communicate adjustments to delivery schedules as need to customers. (Variable routing, Holiday Schedules, Routing adjustments, and Route Revisions).
• Maintain reasonable customer satisfaction goals by working with the team to meet them on a consistent basis.
• Develop and Maintain relationships with customers
• Communicate customer needs and expectations to the division
• Interacting with customers on a daily basis, responding to their questions and guiding them through the appropriate resolution

• Prioritize and coordinate customer service activities in CS departments.
• Manage/maintain customer accounts (e.g., setup, assignment, definitions, review, and authorizations).
• Coordinate department teammates' development and training.
• Establish budget requirements and review the department's P&L each period.

Qualifications:
• Bachelor’s degree.
• 3+ years of customer service management experience.
• Food Service, Grocery experience