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Search for Jobs by Josh Slimmer

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Manager Customer Service (Transportation & Logistics)
Orlando, FL 32804
Recruited by: Josh Slimmer | Recruiter | Jericho HR Group See all my Jobs

  • Hiring Company: Jericho HR Group
  • Industry: Transportation & Logistics
  • Compensation: to be determined
  • Expires: Aug 06, 2021
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Job Description

The Customer Service Manager is responsible for customer item maintenance, timely customer issue resolution, and communicating customer special requests to the warehouse and transportation departments.

• Maintains customer satisfaction by providing problems-solving resources.
• Answers customers’ questions.
• Manages staff.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Communicates job expectations to other employees.
• Plans, monitors, appraises, and reviews job contributions of others.
• Enforces company policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Prepares and completes actions plans.
• Implements production, productivity, quality, and customer-service standards.
• Resolves problems.
• Completes audits of invoices
• Identifies customer service trends and determines system improvements.
• Schedules expenditures.
• Analyzes variance and initiates corrective actions.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Conducts surveys
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

Qualifications:
• High school diploma or GED.
• 3+ years of customer service management experience.
• Flexible schedule.
• Food Service, Grocery experience preferred.