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Search for Jobs by Josh Slimmer

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Service Manager (Manufacturing & Production)
Clifton, NJ 07011
Recruited by: Josh Slimmer | Recruiter | Jericho HR Group See all my Jobs

  • Hiring Company: Jericho HR Group
  • Industry: Manufacturing & Production
  • Compensation: to be determined
  • Expires: Jan 05, 2019
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Job Description

The primary focus of this position is to manage, direct and develop all quality initiatives and aspects related to customer relations and service management as follows:
• Hire, train, develop and coach service personnel.
• Responsible for training and certification of all compliance areas.
• Daily execution of all service routes and customer interactions.
• Route Logistics – Routing of Accounts.
• Daily merchandise control of all clean and soiled products.
• Daily coaching, training and monitoring of route performance through check in process.
• Manage daily account functions. (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
• Accuracy and timeliness of daily invoices.
• Ensure service personnel compliance to company service and quality standards
• Manage all daily productivity and performance expectations.
• Support route, sales and administrative personnel.
• Manage and maintain a recurring revenue stream.
• Execute business plan for renewing, expanding and developing route business.
• Ensure 100% completion of quarterly customer contacts and audits.
• Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
• Account improvement with new products and services.
• Manage and schedule all routine maintenance on company trucks
• Manage invoice reconciliation, invoice printing and report monitoring.
• Support and assist sales culture throughout the organization
• Promote safety, security and self-development.
• Support an empowered, self-directed team concept.

• Previous Service Management experience with direct reports of multiple service managers/supervisors or multiple locations, depots or branches
• Four years of route management experience
• Bachelor’s Degree or equivalent managerial experience.
• Ability to manage and maintain a recurring revenue stream
• Must possess a clean driving record
• Must possess exceptional customer service skills
• Must have effective written and verbal communication skills
• Must be able to work ethically and independently
• Ability to analyze sales opportunities and determine customer needs assessments.
• Ability to develop route structure based on new accounts and expansion
• Excellent leadership, interpersonal, motivational, and customer service skills
• Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
• Must be able to interpret reports and performance tracking mechanisms
• Need to have high energy with the ability to multi-task